A note on Office 365 Service Requests

For the first time in a long while I had to log a Service Request ticket today for Lync in Office 365.  My experience in the past of support via Service Requests has been pretty poor with bad response times, and poor quality solutions.

This time however I was pleasantly surprised by an email response from an actual person, followed minutes later by a telephone call from the same person.  We talked through the problem without need of the usual rigid first line ‘crib sheet’ style troubleshooting, and quickly got the logs off to Microsoft.  During the call I saw my service status updated to show that there was a problem and I received regular updates with progress.

This is where support from MS for O365 needed to be from the get go, and I’m very pleased to see it reach this point!

I’m also pleased to say the problem was resolved pretty quickly too!


Azure and Office 365 go ISO for Data Protection

Microsoft have always been keen to be transparent in their data access policies.  If you want to sell cloud services you need to be really otherwise Joe public won’t trust you to look after their data sets.  I mean, would you really want your cloud provider granting access to your files and emails to third parties without your knowledge!

Well, now Microsoft have become the first to conform to the new ISO 27018. For me this is significant as trust has been a barrier for cloud migrations in many instances.

Read more about it here…