SCSM RBAC Guidelines

Stumbled across a great blog post today by Jan Van Meirvenne that provides good guidance on configuring RBAC for Service Manager. It’s also the first in a series of posts about configuring SCSM to be multi-tenant capable.

http://www.jvm-net.com/2017/03/01/scsm-multitenant-1/

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Activities Stuck in Pending Status

Occasionally you can get a Change Request or Service Request that has activities stuck in a pending state.  This can occur for a variety of reasons the most common of which are:

  • You use PowerShell that creates the Change or Service Request, and then applies a template that contains activities
  • You manually apply a template with activities in it
  • You use PowerShell or Orchestrator to create a Change or Service Request and set the status of the Change or Service Request to “In Progress”

Thankfully there is an easy fix without hacking individual activities.  Put the parent Work Item (Change or Service Request) On Hold, then wait for all child activities to also take the On Hold status, then change the parent Work Item status to In Progress.

This can be achieved manually through the console, or via PowerShell.

Cireson Portal Environment Hash Code Missing

The Environment Hash Code is used by the portal to obtain a license, or, in an air gap environment it is used by you to obtain a license.

The hash code is automatically generated by the Cachebuilder service.

If the hash code is missing check that the Cachebuilder service account has DBO access to the ServiceManager database.  Also check that it is a member of the SCSM Administrators role.  The application pool service account also needs to be a member of the SCSM Administrators role.