Workflow that Triggers on Relationship Add or Remove

It's easy to create workflows that trigger on property changes such as when the status of an Incident changes from Active to Resolved.  However, you can't use the console or Authoring tool to configure workflows that have criteria for relationship changes. Fortunately with a bit of XML tweaking it is possible to trigger a workflow when …

PowerShell – Dynamically Adding the Cireson Asset Management Organisation to a Work Item

I wrote a post a little while back that demonstrates how to automatically add the relevant customer to an Incident.  It assumes I created a new class called Customer Organisation. However, if you are using the Cireson Asset Management app then you could use the Organisation class that comes with this app. This assumes you author a relationship …