Workflow that Triggers on Relationship Add or Remove

It's easy to create workflows that trigger on property changes such as when the status of an Incident changes from Active to Resolved.  However, you can't use the console or Authoring tool to configure workflows that have criteria for relationship changes. Fortunately with a bit of XML tweaking it is possible to trigger a workflow when …

Script – Automatically Creating a Customer Organisation if it Doesn’t Exist

In a previous blog post I created a PowerShell script that would automatically populate the relationship property for the Customer Organisation class when an Incident is created. A PowerShell snippet below can be plugged into the original PowerShell script that will automatically create the Customer Organisation if it doesn't already exist. It uses an If statement, …

Automatically Adding the Customer Company CI When an Incident is Created – Workflow Authoring – Part 2 Authoring the Workflow

Automatically Adding the Customer Company CI When an Incident is Created – Workflow Authoring – Part 1 Constructing the PowerShell Script Automatically Adding the Customer Company CI When an Incident is Created – Workflow Authoring – Part 2 Authoring the Workflow In part 1 we defined a PowerShell script for automatically obtaining the IR and …